Note: the clients who volunteered to participate in this course which was video taped did NOT have the benefit of the Strengthening Exercise, which was developed later. Though these volunteers did well, present-day clients who have learned and practiced the Strengthening Exercise can expect to do even better, since this exercise is designed to stop high anxiety, claustrophobia and panic before it can start
Because of all the noise on the flight, it is hard to pick out everything being said. So I have transcribed what was said and am sending you a copy now.
I hope this will help you get the maximum benefit from this DVD. The time code is included for reference. You can make a selection on your DVD player that will show the time code on the screen.
(Vicki) Umm . . I went through a lot of stuff last night and this morning.
I mean really why I couldn’t fly
and I really did imagery and
I really created myself
you know . . . in disaster.
and I feel my stomach is in knots
I feel nervous
but other than that
I keep saying to myself
is it OK . . . I mean, like . . .
I’m alright, I’m anticipating
I cannot say in all honestly ‘I’m – like – excited’
Umm . . . anxious
I’m glad it’s here finally
not doing it tonight
Um . . . and I feel a lot better
than I did when I left here yesterday
I feel like I’ve kind of worked through it,
a lot of stuff
and I know that a lot more to come on the plane
I know that that’s true, and I’m just leaving myself open
(Tom) It’s working out good
I don’t want to punch in anything . . .
You know what
I don’t know what I want them to fly us like
I’m going to check it out here.
I think I’m just going to give them (the pilots) a report card
That’s right – going to check it off and see if they did good.
I want to see, I want to see this
They were very nice, Alan, weren’t they nice?
See this lady here? See this lady?
“You are on a Boeing 737 airplane”
“This aircraft has four exit doors”
“One on each side of the front of the airplane”
“and one on each side in the back”
(Georgia) I’m fine. I can’t believe it
(laughter at Georgia who can’t believe she feels fine)
Oh, you’re a ‘plant’
Tom planted you in this group
We can even enjoy this
Did you enjoy it.
How do you feel now?
I feel terrific
I feel like there’s a big burden lifted
and I’m going to be fine
We’ve learned that the plane is safe
Everyone knows what they are doing
You might as well enjoy it
So that’s it, you know . . .
You get an ear-block
You just have to see an ENT (ear, nose and throat doctor)
and see if he can clear it for you
This is where I’m going to plan our next trip?
They are planning their next trip already
Yeah, we are planning our next trip for next month
We are going to have our own travel club going
Ah, yeah, the door is closed
Yep, we are all set with the door
(Georgia) We’re over the wing
Right over the wing – and look
(Tom) If you look out – can everybody look out on the wing
for a minute?
there are some panels out there
that are this long
and about this wide
Yeah, show them the “spoilers” , the “speed brakes” there, Van
If you are on the airplane and you feel its like going across
the Fifty-ninth Street Bridge (bridge with metal grid surface)
a metal bridge – it has a vibration in it
look out on the wing and you will probably see
that those flaps – those are the speed brakes – are up
Look out on the wing and you’ll probably see those
speed brakes are up
And that’s what is causing the airplane to slow down
or go down steeper
and what it does is it disturbs the airflow
and causes that sensation
the other thing it could be
is that the flaps may be being moved
up or down
that will also cause that
(Linda) Do you hear that? The flaps going down?
(Tom) In fact, while we taxi out
you want to know, you want to know the flaps are
out for sure
right here you can see it – the flaps you’ll see them
go down – you can
also hear them go down – I’ll point out the noise
(Linda) This isn’t the position we are supposed to
be in – when . . .
(Tom) This is the position for regular flight – not
This is not the takeoff position
(Linda) Where is that?
(Tom) I’ll show you that when the flaps go down
to the takeoff position I’ll show you that
(Captain) “There’s two airplanes that have to push
back into the gate in the area behind us.”
“and we have to wait for the second airplane”
“to be cleared in”
(Alan) Well, unless we know how to fly backwards
I’m not worried about taking off right yet
(Tom) This one back here, see that door exit back there
Take another look around to your left there
You see that door? Look around to your left there
You see that door OK. That’s another way out
You just run back there
The stewardess opens the door
There is an escape slide – just slide down the slide
So that is the closest exit to us
This is the next closest – and over the wing
Remember – the one “over the wing exit” is something
you can open yourself
If you want to take care of yourself on an airplane
the safest place to sit is by that over-wing emergency exit
In a crash, very, very seldom
are people killed by impact
but are killed by smoke because they don’t get out of the
airplane fast enough
(Van) Yeah, you can stand up – you can stretch your legs
You can’t – but you gotta understand
that this airplane is only going to be flying
for an hour and a little bit
(Georgia) What are they?
(Tom) The over-wing exit is the safest place to sit
on the airplane
(Tom) Just tell them that (you want the over-wing exit)
and they will give it to you
and therefore you will know you have
your own personal way out of the airplane
(Marguerette) But, I know that the . . .
(Tom) He’s starting the engines
(Tom) You know what?
(Marguerette) I know that the pilots’ windows open –
you can get out there
(Tom) Hey everybody
take a look out on the wing, the flaps – they are in
the take-off position
(Linda) That’s the slice position
(Tom) The takeoff position and there’s kind of a
split between them
That’s the take-off position on this airplane
Every airplane is a little different
But they are set for take-off now
(Linda) Did you see that?
Take a look at the flaps
you can see they’re in the take-off position
(Linda) Ah, good
I like this – I like taxi – Isn’t this fun?
(Tom, kidding) Can we go back now?
(Linda) This is when I want to say to the captain
(Linda) I’ve had enough you can take me back now
(Tom) What are you smiling about?
(Tom) You’re looking good now
(Vicki) I feel really good.
(Van) Yah, yah, yah
I can’t believe I’m really here
but when we get . . . up
I’ll let you know later – I’ll let you know
but it’s like legal to have an OK flight
(Capt) Flight attendants prepare for takeoff
What did he say?
Flight attendants prepare for takeoff
that means if they were up walking around in the
aisles, to sit
(baby makes noise)
You’re going to be in the movies now
(Vicki) That’s the end already – that’s already
(Alan) Let’s see what’s in the magazine
(Vicki) . . . in Korea
(Vicki) Talking about Korea . . .
did you watch any of the Olympics?
(Alan) Well, the “open”.
(Linda) Now, this is it, huh?
(Tom) Almost it. OK.
(Linda) Fifteen seconds
(Tom) OK, we’re going to be rolling in
about fifteen seconds
Now listen, everybody, he’s going to push
the throttles up
It’s going to push you back in your seat
Then look out the window, see if you can
estimate out speed
When we get up to about 120
He’s going to pull back on the wheel
the nose is going to go into the air and
off we go
so look out the window when we start
(Linda) This is loud
(Tom) Lots of noise
OK how fast are we going now?
Take a look out the window and see how
fast we are going
(Linda) FAST (and laughs)
(Tom) Fast, OK – How fast?
(Linda) Eighty – you think?
(Tom) Yep – that’s good, right?
(Tom) We’re just about ready to bring
the nose up
(Tom) OK reach out and bring the nose
up, pull back
on the wheel
There we go, here we go
(Linda) Whoo hoo (aughts)
(Tom) Making a turn to the right – making
a turn to the right
(Linda) I can see my house
(Tom) Where do you live?
(Tom) It’s just that that there was much happening
– like there is for you right now
(Tom) OK, what they just did is they reduced the power
Did you hear it get a little quieter?
They pull back the throttles to make it quieter for people
who live below this airport area
(Van) Yankee Stadium
(Tom) Why don’t you ask how Alan is doing?
(Linda) Alan, Alan, how are you doing?
(Alan) Fine, but you know there’s nothing to
worry about right now
It was bumpier going to LaGuardia (airport)
(Georgia) This is the turbulence
(Tom) Yeah, that was turbulence
(Vicki) Hey, Alan
(Alan) I can see my house – I can see my apartment house
(Tom) That was just a little bump in the air
That was turbulence
(Tom) Just like going down the road in your car and
you hit a little bump
(Linda) It’s almost, it’s almost like a train, you know,
It took a long time for me to get on a train
And when I’m on a train – it looks like McDonald’s
they are serving
And I, uhh, it’s like a train, it’s almost like a train
(Tom) Except a train usually goes sideways
(Linda) Yeah, I like that, tut-su, tut-su. It’s like being
rocked in your mother’s arms
(Tom) Yeah, up and down, that’s different stuff
(Linda) Yeah, that’s not too good
(Tom) Every time you start to feel down . . .
(Linda) Why are we doing that?
(Georgia) What is that?
(Georgia) Why do we need to . . . why can’t we just
go in a straight line?
Why are we turning?
(Tom) Because . . .
(Georgia) We’re turning
(Tom) We’re making a little turn
(Tom) What happens is they have these highways
built in the sky
So that traffic going down to Washington goes
The traffic coming back goes a different route
It’s like a one-way highway, so they go out this way
and make some turns
The ones coming back from Washington make some
turns just to stay out
of each other’s way
(Georgia) So we are going to be doing that every so often
(Tom) Once in a while, yeah, and then also the
navigation stuff . . .
You know, the wind changes, and sometime you have
to make a little turn left or right
Just to keep on the highway – actually its an airway –
but you know, it’s like a highway
And wind blows it a bit
You know, actually when you are driving your car,
you make a little adjustment now and then
(Tom) It’s the same thing in the air
(Tom) You must be down to a “two” (anxiety scale
of zero to ten)
(Georgia) I would, I would like to know – right now –
what’s your anxiety level
(Linda shakes her head)
(Tom) What does that mean?
(Georgia) You look fine
(Linda) Better? Did it look like I was going to l
lose it back there for a while?
(Tom) It wasn’t that bad. Not that bad. What are
you at now?
(Linda) I’m fine, I . . .
(Tom) So what’s fine? A “zero”?
(Linda) No I feel like
(Linda) About a “one”
(Tom) You’re kidding!
(Linda) Matter of fact, I’m mad at myself
For not feeling though . . . I thought this whole trip
so far was going to be a “ten”.
(Tom) . . . asking how long this (turbulence) is going to last
(Linda) I really . . . I really just – I feel like my brain was
going to explode
(Tom) What did I tell you?
You remember what I said, as long as you stay in
so let’s go ahead.
You didn’t want to come out of your movie
So I went ahead and what? To supported your movie
You went to the end of your movie
And then what do you do at the end of a movie?
You walk out of the theater
(Vicki) What would you like to know?
(Interviewer) How do you feel? What was the takeoff like?
(Vicki) The takeoff was . . . ah
I mean I was scared during the takeoff
I have to say that I was not really – I mean – you sat next
to me – I wasn’t panicky was I during takeoff?
(Alan) No but you had going down your face
(Vicki) Yeah I was nervous during the takeoff – until we
finally hit elevation
When we hit elevation, I – you know – my body started to relax
I didn’t panic and I didn’t have a panic attack – I didn’t have
any of those things
(Interviewer) What was the worst part
(Vicki) The takeoff – getting – making – having the flight go
faster and faster and faster until it reaches up – until it levels
(Interviewer) You think it would be that easy?
(Vicki) It was petty much the way I had pictured it this morning
That’s the toughest part for me, is that takeoff
And now, I mean, I’m relatively, I mean I’m OK
I’m not sitting here totally relaxed
but I think I’m as relaxed as I could possibly be
for my first flight after eight years
(Alan) I didn’t realize it was that long
(Vicki) So, here (points to Alan)
Run the questions by me again – I’m not
(Interviewer) How did you feel taking off?
What went through your mind?
(Alan) I noticed that . . . from my knees down
I felt as though I was weak-kneed
Ahm . . . but I was also surprised by it because the rest of me
didn’t feel too bad
Ah . . .
it – nah – I had people to talk to
which makes it for a little bit of an unread situation
(Linda) I hated the beginning
I really thought I was going to lose it – I thought
. . . ah . . . it was the same exact feelings of
what I had before and I knew I was going to have – I mean
what I went through I had practiced many times
and I didn’t want to go through that
and I thought that I was going to go through this whole movie
of sheer hell
for this whole flight
and I didn’t think my body could take that that sheer
that’s the hardest thing – when I tell you –
that I ever had to do in my whole life
is sit here
00:17:45 – 00:17:47
the hardest thing
(Captain) We are at twenty thousand feet now, six miles
east of Lancaster Pennsylvania
(Alan) We are almost home
(Captain) We will be passing over Gettysburg . . .
(Linda) I really thought I was going to say, Tom, thank
you but I can’t do it
I, I really . . . and I said to Marguerette, walking down
I said, Marguerette, I want to cry before I get there because
I had so much emotion built up to the top
that I wanted to really cry – just get it out of me, but uh,
and then I thought, well I could control it, you know, and
then, the ‘Old Linda’ came back and said,
You Jerk – why do you have to do this, you know . . .
What are you proving
and I said
Yeah, you’re right, you know, let’s get the hell out of here
Your mother isn’t dying some other state, let’s just
get out of here
Let your husband go on these other flights
(Alan) There were certain points where would
feel like a surge of adrenalin
and then I realized – you know – the thing that he talked
about -that I was making a movie
You know . . . I . . . just find my mind dwelling on
like the vibration under my feet
which . . . why should I
You know, if I dwell on the thought of course I going to start
making a movie out of it
so, then I go into the thing of looking around me
and just really occupying my mind
but not occupying my mind,
thinking of as many different things as I can
ah . . .
(Interviewer) How do you feel now?
(Alan) Fine, and . . . uh . . .
to tell you the truth I’ve been more nervous some nights
on the subways in some neighborhoods
(Interviewer) How do you feel right now?
(Linda) Very good. Am I talking to you? Am I making sense?
I feel good
I like it
(Linda) I like it, I like it, it’s nice
But I don’t want to look out the window
(Interviewer) How has the flight been for you so far?
(Georgia) It’s fine
It’s really fine
I’m not having any problems at all
(Interviewer) At any point along the flight, did you
get that nervous feeling back?
(Georgia) I was nervous sitting in the airport
and, uh, but I knew it was something I had to do
for my own self
and once I got on the plane I’m, I’m really trusting
what we learned in the course
and it’s fine, everything is working out fine
(Georgia) OK. Where are we going next?
Well, we have two people here
Where’s the next good second (place to fly)?
(Linda) Now, now we’ve leveled off?
(Tom) Yeah, we’re level but he’s pulled he power back just a little bit
so he may be getting ready to start down again
(Georgia) Now my old movie would have been, we
were speeding up
because we were in trouble and we had to get out of
there real fast
(Georgia) Out of somebody else’s way because they
were going to hit us
. . . would have been my old movie
(Linda) Is this a lot (of turbulence) – or is this normal?
(Tom) If you asked the captain about this, he would
probably say, “What Turbulence?”
(Linda) It’s foggy because we are going through
(Tom) We’re in clouds but we will come out of the clouds
and we’ll be able to see the ground
So right now just notice how much flaps – see it’s kind of
lined up with that edge of the wing –
makes the wing go up and down – that’s how he’s
controlling (the plane)
You feel a little funny feeling there just a moment ago?
(Tom) Yeah, that’s – the aileron is the thing that makes
the wing go up or down
So if you watch that
you can see that that’s changing
and that’s causing the wing to go up down
or he hit a bump and he’s using that to correct to bring
the plane back to level
(Georgia) See now my movie would have been also
that it’s broken and it’s not working and that’s why we’re bumping . . .
(Linda) Look at that, look at that, look, look, look, look
(Tom) What do you see?
(Tom) My God, it’s really there
In a minute, you are going to hear a noise . . .
It’s going to go like this (sound like a blender)
There it is – that’s it
(Linda) Where is it?
(Tom) The flaps are going down
You hear that noise?
(Linda) Yes, I can see them, yes
There are sliding out
(Tom) The wing is getting bigger
It’s like the airplane – you know like a seagull
comes in for a landing –
he puts his feathers out?
That’s the aluminum feathers
(Linda) Why, why is this, now?
(Tom) This is the airplane’s aluminum feathers
He’s making the wing bigger so we can slow down
and land at a slow speed – not a fast speed
(Linda) OK. Why, why are we going up and down?
Yes, why are we going up and down in the air?
(Tom) When you make the wing bigger – when you make the wing – listen
Listen . . . are you listening?
When you . . . make the wing bigger – it’s more reactive to
those little bumps
(Tom) You remember your dad’s little airplane – it bounced
around a lot because
it had a big wing on it for its size
(Tom) We make the wing bigger – the ride isn’t as good anymore
(Linda) Oh yeah? (NOTE: SOUND OF FLAPS GOING DOWN)
(Tom) That’s right
Now the flaps are getting bigger (NOTE: SOUND OF FLAPS GOING DOWN)
(Linda) Yeah . . . yeah (NOTE: SOUND OF FLAPS
(Tom) The wing is getting bigger
(Tom) That means we can fly slower
(Tom) Now he going to slow the airplane down
(Linda) It’s almost like we stopped in mid-air
(Tom) It’s floating along
00:23:08 (“UNITED 9560 TOWER AT THE MARKER 119.1)
00:23:11 (PILOT REACHES DOWN TO CHANGE
00:23:13 (“GLIDE SLOPE ALIVE”)
00:23:15 (COPILOT REACHES FOR GEAR HANDLE)
00:2315 (“GEAR DOWN”)
00:23:16 (“FLAPS 30”)
00:23:18 (NOTE: SOUND OF GEAR GOING DOWN)
00:23:19 (“FINAL DESCENT CHECKLIST COMPLETE”)
00:23:21 (NOTE: SOUND OF GEAR GOING DOWN)
(Tom) This is the gear going down
(Linda) This is the gear going down
(Tom) That’s the gear going down
(Linda) Do you hear that, Alan? That’s the gear
(Tom) Now, we’re going about 135 – 140 miles an hour
Now he pushed up the power – he’s got this airplane
exactly where he wants it to hold this speed to
go down and land
All set up
(Georgia) This is the way it’s supposed to be?
(Tom) This is exactly the way it’s supposed to be
(Pilot) OK, speed’s good
00:23:49 – 00:23:51
(Pilot) Flaps verified at 30 – you’re on profile
(Pilot) Looking good
(Pilot) Looking good
(Pilot) Fifty (feet above the runway)
(Pilot) Thirty (feet above the runway)
(Linda) Son of a gun, I did it
I didn’t think I was going to do it
(Tom) There’s the speed brakes
Look out the wing
(Tom) That’s the speed brakes
(Linda) That’s the who?
(Tom) Speed brakes
(Tom) That helps us slow down
(Clicks: flap lever being moved up, forward, then stowed)
00:24:51 (“CLEAR ON THE RIGHT”)
00:24:52 (Flap Warning Horn sounds)
00:24:58 (“TAXIWAY’S CLEAR”)
(Vicki) I know, it’s hard to believe I really did it
(Alan) I know, I, I
(Vicki) I know . . . it’s a really nice feeling
(Alan) This is going to be the first plane ride in years
that I don’t need
a couple of days to recuperate from
Yeah, I just . . . ah . . . I feel great
I think going back – like I hope I can go through it –
you know without
the anxiety but I feel great now
You did it – go call your husband
I can think of all these people in New York I’m going to call
(Vicki) I know – I know – that’s why I’m crying –
I can’t believe it
(Alan) I can’t believe it either
God, it was a long struggle
(Van) From Kennedy Airport, from home . . .
(Vicki) And now it’s over
(Vicki) And now I have to talk to the captain
(Copilot) He’s standing right outside the door there
(Flight Attendant) You’re smiling
(Copilot) Thank you for coming with us
(Captain) Do you feel better now?
(Captain) That’s great
(Alan) It was almost too smooth
(Marguerette) Oh Alan
(Alan) I mean, it was
(Captain) Where are you going now?
(Alan) That is the way it should have been
(Marguerette) Well, we’re going to hang out and then
go back to New York
and it was the way he told you to expect it to be
(Marguerette) Alan . . .
(Captain) It was pretty smooth there
(Captain) Well, I’m glad you enjoyed it – I wish you
could have seen the ground, but you didn’t want to
see the ground
(Marguerette) Oh, I did – I looked –
(Marguerette) I looked down – it was OK
(Captain) You feel better now – I can tell by your
face – you look great
(Captain) Where else can you go about 300 miles
in about 45 minutes?
(Captain) That quick
(Captain) Bye bye
(Interviewer) Alan, What advice would you have
for somebody who was going to try and overcome
their fear of flying?
What have you learned that you could sort of impart
to someone else?
(Alan) Right now what goes through my mind as the
most important thing is
when Tom talked about what’s happening right then
Sure there was turbulence at certain points – minor –
I have to say it was overall a very smooth flight,
but the turbulence happened when it was supposed to
when I could expect it
in the clouds
its common, so when I feel turbulence, I look
out the window
I’d see we are in the clouds – it’s OK
this is where I’ve trained myself to expect it
so it was fine – I could deal with it
Really the whole thing is keeping everything in a
It’s funny – at the start of this
there was a side of me that had everything in
but it didn’t mean much, and I know that talking to
someone who hasn’t done this program
I’m probably speaking a foreign language to them
but there comes a point where
the other half does listen, you know, and
you kind of keep things in perspective and you can say
yeah, I don’t particularly care for this but – I may
not even like it
I may not like it, but I don’t have to worry about it
(Interviewer) How do you feel right now?
(Alan) Elated. I, I have a little bit of a headache, you
that doesn’t bother me – I just
feel like I accomplished something – I hope that this stays
you know, I hope on the way back I don’t have any trouble
We are talking now about our next trip – we really want
to go out again
a little more on our own
and I feel like a whole new world – well an old world
has come back to me I should say
and I can start considering, you know, on my vacation
going to Europe
going anywhere that I can afford, you know
I don’t have to just look at cruises or train – AMTRAK
trips, you know
and all East Coast things, you know,
and I don’t have to buy the books on, you know
“Week-end Trips” and “Bed and Breakfast on Long
Island” – you know
I can look to go back to Italy, you know, wherever I want
wherever a plane will go
The other thing I just think a couple of days ago
I wouldn’t have believed this
I hoped to feel like this
And – uh – still it’s a very tenuous situation with me but still
I had hoped to feel the way I feel now
and I didn’t see any way that I would
and I knew that other people did and that was enough
to get me through the program, but
I really didn’t see how it would connect – but it did
There’s something about it that just . . .
. . . clicked
(Vicki) Basically, the only problem that I had – you
know – that I had
was on take off
The take off was a little bit
I was a little bit – ah – tense
I was a little bit tense
when it came to take off
Other than that, once we got to final elevation
I have to say though I was really OK.
I mean some of the little bumps and turbulence – I
mean – there was really no turbulence
but the couple of little ripples that we had were
you know, slight concern but no big deal.
I mean the rest of the flight was – was fine.
And I would absolutely get on – I’m going to get
on the flight going back
and I would hope that I could fly every other week
just to keep this up
so that each flight gets better and better and better
so that for me working on the take off area which is
the area that’s the biggest problem for me
that would get less and less
(Interviewer) Is there any one thing that you’ve
learned about this program?
(Vicki) Well I’ve worked through a lot of real heavy
stuff and I think
that my issue about control and needing to control
something and letting go was a real big issue for me
and being on that plane you are totally out of control
you are absolutely at the mercy of somebody else
running that plane
somebody else has your life in, in – you know – in
and that was real hard for me and I was able to
absolutely let go
I mean I checked the cockpit and checked out the
pilot and the copilot and he passed my test
and he was fine
and that made me feel real comfortable
and also the fact that I knew what they were
doing with they lifted out
I mean I remembered when we did the practice
in the cockpit
and that helped me a lot
and I think knowing just a little bit helps me
I mean for me personally now I would want to go
and take lessons on learning the mechanics of
because that would make me feel more comfortable
(Interviewer) How do you feel right now?
(Vicki) Now I feel really good
I do – I feel really good – I
I guess you know what it is
I feel really numb
because I keep my
my – my – my intellect says, hey you really did it
and my inside says – does it – like I feel numb
because this is eight years of work that I’ve been
working on this
and to finally do it
it’s maybe like being pregnant for nine months
and then finally you’re working and you’re
working on it
and finally you go into labor and you
and you give birth
and it’s almost anti-climatic
so at this point – I mean – I’m really
I’m really happy and I’m real proud of myself
I really am real proud of myself
I feel really good that I was able to do it
because for me it was real hard
this was like the ultimate for me
absolutely the ultimate
and it’s just a feeling of wonderful
(Interviewer) What advice would you have
for someone who hasn’t flown yet?
They have been watching you go through
this whole thing for the past three days
But if they haven’t taken the flight, is there something
that you’ve learned that you can impart to them?
(Georgia) Yeah, my advice would be just to take
And I think we all found out that it’s OK
We’ve learned techniques to change our negative
feelings into positive feelings
We’ve learned that the plane is very safe
We’ve learned to trust other things and I think that
the big thing is we’ve learned to trust ourselves
(Interviewer) Having taken the flight, how do you
feel right now?
Do you consider it a big success?
(Georgia) It’s, it’s a strange feeling
because for me it’s been six years of total avoidance
and this was the last big thing that I had to
accomplish before I could
grow up and be the adult and really put my life in
order and do what I wanted to do
and it’s scary on one hand that – that it’s over
and then on the other hand it’s this big weight
is off my shoulder
(Linda) You have to remember to . . . uh
when I went on the flight and I lost it before I took off
I, I couldn’t remember what I was supposed to do
because my anxiety was so enlarged
that I got tunnel vision
and all I could see was the door and I’m trapped
and it’s going to be pure hell
um, I would suggest
practicing and practicing
picking out colors, a shirt, a watch
a pen, that helped immensely
not putting things in a jar – that did no work for me
but this, bringing yourself back to reality
because if you can remember
I couldn’t even pick out the color of the seat right
the colors just didn’t come to me
but then afterward
I could pick out the colors
and another thing that made me very nervous
if you notice that I’m handicapped and I was afraid
all this time that I couldn’t walk on the plane right
I would mess up – I wouldn’t be able to sit right
my leg wouldn’t be right
but I was very comfortable with that
(Interviewer) What have you learned over these
last couple of days?
(Linda) That there’s two people –
two personalities –
and sometime you have to let that little guy
that keeps saying “no you can’t do it – no you can’t do it”
say, “yes, we can do this”
“we’ll help each other through it”
and we can do this
I cannot tell you what a – what a feeling it is to
stand in Washington DC
and feel great
It was quite an accomplishment
I’m very proud of myself
(Interviewer) Van, what did you learn today?
00:35:18 Did you realize so many people were
afraid of flying?
(Van) Let me go back a little bit in time
Two days ago my boss said, “Hey look, I got a
fear of flying group”
and, ah, he gave me Captain Bunn’s name and said
“Can you talk to them for a few minutes?”
So I said “Yeah, I can handle that”
ah, but when I came up here
I really kind of got into it, and
and began to understand that there are more
people out there
that have this, the fear to fly
and, and is not just a, just an uneasy feeling
it’s a panic type of fear
and, uh, some of the things that, that we do
or portray in our daily activities running an airline
doesn’t do anything to wash away those fears
So I think maybe as I go one from this point
that I’ll keep that in mind more
and I’ll be able to hopefully
conduct the business that I’m in of maintaining
and, and when we have a mechanical problem
and we’re on a delay
that we can tell people in a layman’s type of language
what the problem is and what we’re doing to correct it
so I, you know, I’ve come away from this with
a better understanding of what a lot of the general
flying population has to go through
(Interviewer) Are you proud of it?
You know, I tell you what
I really feel kind of choked up
it’s interesting to see people
conquer something that is
extraordinarily frightening to them as anything
that they have ever experienced
and, and yes, I do, I do feel proud of them