Fear of Flying - SOAR
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Privacy Policy

Our new Privacy Policy is effective May 25th 2018


All communication with SOAR (SOAR Inc) is private and confidential. As licensed therapists, Captain Tom Bunn LCSW and Lisa Hauptner LMHC, CASAC are required by law to maintain client confidentiality. Information is never shared (other than required for credit card processing).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used as outlined in this privacy policy.

Regardless of your location, whether in the United States, Canada, Europe or anywhere else in the world, your data will be protected to the same high standard. For our clients based in Europe, your data will be protected in accordance with the General Data Protection Regulation (GDPR) (EU regulation).


Data Controller

SOAR Inc is the Data Controller who is responsible for data in relation to fearofflying.com If you have any questions about your data or data security please contact info@fearofflying.com
Alternatively, if you prefer to write to us: SOAR, Inc. 2 Ida Lane Pound Ridge, New York 10576 USA


What we collect

We may collect the following information, but only if entered into our site (or selected) by you (or someone sending to your name and address eg. a gift -see below about using third party data):

 Name
 Contact information including email address and phone number
 Demographic information (your delivery address and/or billing address)
 Information about products you have browsed on our site or have purchased


Third party data

Where you provide information about a friend/family member/colleague/associate or other person to whom you wish to send any of our products to their address (or any other address, for example work address), you are responsible for checking that you have permission to use their data (for the information provided to us). We will assume permission has been sought when it is submitted to us. Once that information is transmitted to us, we will protect that information and store it securely.


What we do with the information submitted to us:

We require this information to fulfil an order placed by you, and in particular for the following reasons:
 Internal record keeping / business accounts (but your data is not shared with any third party in this regard).
 We may periodically send promotional emails (or newsletters) about new services, special offers or other relevant information using the email address which you have provided, but you may unsubscribe at any time.
 To deliver your order. Your Name and address information (and possibly your email address and phone number) will be provided to the courier company or postal service. Your name and address is used to identify you and your email and phone number might be used to notify you with order updates (which may come from us or from the courier). Your contact information may also be used by the courier in the process of delivering your order (for example if the driver is unable to find your location). Your information, once passed to the delivery company/postal service, will be protected by their respective privacy policy.


What we will not do with your information

 Your information will never be sold or passed onto any other organisation for marketing purposes under any circumstances.
 Your information will not be passed on for other reasons, except:
1. Where we are required to do so by law
2. In communication with delivery companies
3. We may use a third party software (with their own strong privacy rules) to deliver online marketing material.


Information/Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Although we put in place measures to minimise any risks to data and to protect your data, you should be aware that transmission of information can never be 100% completely secure.


Data Retention

We will only retain your data for as long as required for business, legal, reporting and accounting reasons. Also, for the purposes of fulfilling your order and sending information this data will be retained for as long as you want to receive this information. You may request that your information is removed at any time by unsubscribing from any email communication or contacting info@fearofflying.com


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over third party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites that are not governed by this privacy statement.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

 If you do not wish to receive information/newsletters/offers (other than information about your order), please do not subscribe to receive such information.
 If you have previously purchased from us or requested us to use your personal information for direct marketing purposes, you may unsubscribe at any time by emailing us info@fearofflying.com.
 We will not distribute your personal information to third parties except in exceptional circumstances (as outlined above, for example if we are required to do so by law).

If you would like information about any data held on you, please contact info@fearofflying.com
There is no cost for this. When requesting data, we will aim to provide this as soon as possible and will do this within one month. In order to protect your data we may request additional information from you to confirm your identity. This may include providing us some information about any information we may hold (to prove your identity).




Effective: May 25th 2018

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